ICRAFT
FAQ

ALMOST 80 % OF OUR BUSINESS IS PROJECT BASED, SPECIFICALLY FOR RESORTS AND ONLINE SALES

WE HAVE BEEN IN THE INDUSTRY FOR THE LAST 30 OVER YEARS AND HAVE BEEN PRODUCING ALL TYPES FROM STRUCTURAL AND HANDICRAFTS, HOWEVER OF LATE WE HAVE BEEN SPECIALIZING IN OUTDOOR FURNITURE

ALMOST 80% OF OUR CURRENT PRODUCTION IS TEAK WOOD, HOWEVER WE CAN PRODUCE FURNITURE OUT OF OTHER WOOD BASED NO CLIENT BUDGETS AND NEEDS

THE NORMAL PRODUCTION TIME IS 75 DAYS FOR RETAIL FURNITURE. IN THE CASE OF PROJECTS, IT WILL DEPEND ON QUANTITY

UPON CONFIRMATION CLIENTS ARE REQUIRED TO MAKE A 50% DEPOSIT FOR PRODUCTION TO START, ONCE THE FURNITURE IS READY CLIENTS ARE REQUIRED TO MAKE BALANCE PAYMENT PRIOR TO LOADING THE GOODS

DEPENDING ON LOCATION, MOST PORTS WILL BE WITHIN 1 MONTH UNLESS USA OR EUROPE WHERE IT WILL TAKE 45 DAYS

YES, WE CAN ASSIST, HOWEVER THIS WILL BE A SEPARATE CONTRACT AND PAYMENT

CLIENTS ARE WELCOME TO COME FOR AN INSPECTION AT THE CLIENTS COST, HOWEVER DUE TO COMPANY POLICY THAT WE ONLY SEE 1 CLIENT AT A TIME, SCHEDULE IS REQUIRED PRIOR TO ARRIVAL

WE ARE A HANDMADE FACTORY AND AS SUCH WE HAVE THE CAPACITY TO PRODUCE FURNITURE TO CLIENTS’ SPECIFICATIONS

WE CAN RECEIVE PAYMENTS IN INDONESIA, MALAYSIA, SINGAPORE OR INDIA. ALL OUR QUOTATIONS WILL BE IN AMERICAN DOLLARS

IF THE ORDER IS FOR A RETAIL OUTLET, THEN WE ADVISE TO CONNECT WITH OUR INDONESIAN OFFICE. IF IT IS A PROJECT, PLEASE DO GET IN TOUCH WITH OUR MALAYSIAN OFFICE

YES, OUR NORMAL PROCESS IS DELIVERED TO SITE, HOWEVER IT WILL BE TWO SEPARATE CONTRACTS. THE FIRST PART WILL BE FOB AND THE SECOND WILL BE SHIPPING, LOGISTICS AND DELIVERY AT SITE.